Privacy Policy

1. Introduction

Welcome to WaveX Connect Pvt Ltd ("Company", "we", "our", or "us"). We provide telecommunications infrastructure, FTTH (Fiber-to-the-Home) broadband deployments, network cabling setups, tower erection, and technician service bookings across India. We operate the website wavexconnect.com and related digital portals.

We respect your privacy and are committed to protecting the personal data of our users, broadband subscribers, enterprise partners, and website visitors. This Privacy Policy outlines our practices regarding the collection, usage, disclosure, and protection of your personal information when you interact with our website, request technician services, or subscribe to our telecom offerings.

2. Information We Collect

We collect information necessary to provide seamless telecom connectivity, schedule field technicians, process subscriptions, and fulfill statutory requirements.

A. Information Provided Directly by You:

• Identity & Contact Information: Full name, email address, mobile phone number, secondary contact details, billing and installation addresses.
• KYC Verification Documents: Copies of government-issued identity and address proofs (e.g., Aadhaar, Voter ID, Passport, Utility Bills) as required under Indian Telecommunications regulatory mandates for broadband line provisioning.
• Account Credentials: Username, account passwords, security questions, and customer portal login records.
• Service & Request Data: Service plan choices, site location coordinates, technician appointment bookings, complaints, feedback, and customer support communications.
• Financial & Payment Details: Transaction IDs, payment modes, billing history, and payment gateway references (note: credit card numbers or UPI PINs are processed securely by payment gateways and are never stored on our servers).

B. Automatically Collected Information:

• Technical Data: IP address, device type, browser specifications, operating system, network connection speed, and unique device identifiers.
• Usage & Analytics: Pages visited, session duration, referral URLs, button clicks, and interaction timestamps captured via web server logs and analytics cookies.

3. How We Use Your Information

WaveX Connect Pvt Ltd uses your personal data strictly for legitimate operational, business, and legal purposes, including:

• Service Provisioning & Feasibility: Evaluating site feasibility for fiber optic installation, deploying FTTH connections, and activating subscribed internet plans.
• Field Technician Dispatch: Assigning certified field engineers to your installation address for site survey, cable routing, device setup, or repair services.
• Customer Support & Operations: Addressing service requests, troubleshooting network faults, tracking service status, and issuing automated notification updates (SMS, Email, WhatsApp).
• Billing & Accounting: Processing invoices, monthly plan renewals, service charges, and managing payment receipts.
• Statutory Compliance: Satisfying mandatory legal and regulatory compliance requirements established by the Department of Telecommunications (DoT), Telecom Regulatory Authority of India (TRAI), and law enforcement authorities.
• Security & Maintenance: Monitoring network integrity, preventing unauthorized usage, detecting fraudulent activities, and safeguarding our infrastructure.

4. Disclosure & Information Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, data may be shared under the following controlled circumstances:

• Field Technicians & Contractors: Certified technicians and field contractors assigned to perform site installations, maintenance, or repair operations at your location.
• Telecom Partners & Infrastructure Operators: Enterprise partners (e.g., BSNL, RailTel, or regional bandwidth providers) where joint infrastructure or last-mile fiber connectivity requires subscriber identification.
• Third-Party Service Providers: Trusted vendors assisting in web hosting, payment gateway processing, SMS/Email notification delivery, and IT infrastructure maintenance under strict confidentiality agreements.
• Legal & Regulatory Authorities: Government agencies, law enforcement bodies, courts, or regulatory entities when mandated by Indian laws, judicial orders, or statutory regulations.

5. Data Security & Retention

We prioritize the security of your data and implement robust administrative, technical, and physical safeguards:

• Encryption: All data transmitted to and from our website is encrypted using Secure Sockets Layer (SSL/TLS) technology.
• Access Restrictions: Access to sensitive customer KYC and billing information is strictly restricted to authorized personnel with operational necessity.
• Data Retention: We retain your personal data for as long as your account remains active or as required to fulfill the purposes outlined in this policy. Mandatory subscriber records and KYC documents are retained for the duration mandated by the Department of Telecommunications (DoT) India.

6. Cookies & Tracking Technologies

We use essential and performance cookies on wavexconnect.com to:

• Maintain active session authentication during customer portal logins.
• Remember user preferences and language settings.
• Analyze aggregated traffic patterns to improve website performance and user experience.

You can manage or disable non-essential cookies through your web browser options. However, disabling essential cookies may impact certain interactive features on our site.

7. Your Data Protection Rights

Subject to applicable regulations, subscribers and users hold the following rights regarding their personal data:

• Right to Access: Request a summary of personal information held by WaveX Connect Pvt Ltd.
• Right to Rectification: Request correction of inaccurate, outdated, or incomplete personal details.
• Right to Erasure: Request deletion of non-essential personal information, provided it is not required for statutory compliance or active service billing.
• Opt-Out of Marketing: Unsubscribe from non-service promotional communications at any time via the link provided in emails or by contacting support.

8. Children's Privacy

Our website and telecom infrastructure services are intended for adults and legal entities capable of entering into binding contracts. We do not knowingly collect personal data from minors under the age of 18 without parental or guardian consent.

9. Changes to This Privacy Policy

WaveX Connect Pvt Ltd reserves the right to modify or update this Privacy Policy at any time. Any revisions will be published on this page with an updated "Effective Date". We encourage users to periodically review this page to stay informed about how we protect their information.

10. Contact Us & Grievance Redressal

If you have any questions, concerns, complaints, or grievance requests regarding this Privacy Policy or data processing practices, please reach out to us: