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WaveX Connect
Formerly Nava Durga Telecom Services
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Frequently Asked Questions

Find quick answers to common questions about our telecom infrastructure services

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General

4 Questions

WaveX Connect is a premier telecom infrastructure and high-speed broadband provider empanelled with BSNL. We specialize in Optical Fiber Cable (OFC) laying, telecom tower construction, enterprise leased lines, and FTTH high-speed internet deployments across Telangana, Uttar Pradesh, and nationwide.

Our Corporate Headquarters is located at Banjara Hills, Hyderabad, Telangana (8-2-365/7/2/A Devarakonda, Basti Road no.5). Our Northern Regional Branch Office is located at Vill-Kauchiha, District Gonda, Uttar Pradesh (PIN 271403). For inquiries, call +91 7386713914 or email info@wavexconnect.com.

As an official BSNL Empanelled Partner, WaveX Connect collaborates directly on public and enterprise telecom infrastructure, BharatNet fiber expansion, and high-speed FTTH delivery, adhering to strict telecommunications standards and SLA reliability.

You can apply directly through our website, reach our helpline at +91 7386713914 / 040-35602761, or send an email to info@wavexconnect.com. Our engineering team will review technical feasibility and contact you within 24 hours.

Services

5 Questions

We provide symmetrical high-speed fiber broadband plans ranging from 50 Mbps up to 1 Gbps with ultra-low latency, unlimited data transfers, and a 99.9% uptime SLA, tailored for residential users, remote professionals, and corporate establishments.

Standard FTTH installation is completed within 24 to 48 hours following feasibility verification. Our certified field technicians install the optical fiber drop line, perform fusion splicing, and configure the Wi-Fi router on site.

Yes, all our high-speed broadband connections come with high-grade Gigabit Dual-Band Wi-Fi ONUs (Optical Network Units supporting 2.4 GHz & 5 GHz) for seamless coverage and top speeds across all devices.

Yes, you can upgrade or modify your internet plan anytime by logging into the customer portal or calling customer support. Upgrades take effect immediately.

Our high-speed fiber broadband plans feature truly unlimited data without post-limit speed throttling, giving you worry-free connectivity for 4K streaming, gaming, and heavy file transfers.

Projects

3 Questions

We execute complete turnkey telecom EPC projects including Trenching, Horizontal Directional Drilling (HDD), Optical Fiber Cable (OFC) blowing and splicing, OTDR testing, Telecom Tower Erection (GBT/GBM), solar power backup setups, and BharatNet Phase II & III rollouts.

All our optical fiber deployments follow strict Department of Telecommunications (DoT) and Telecommunication Engineering Centre (TEC) specifications. We use armored cables, standardized burial depths, electronic route markers, and precision fusion splicing (<0.02 dB loss) with full OTDR report validation.

Yes, we provide 1:1 dedicated, uncompressed symmetrical Internet Leased Lines with 99.95% uptime guarantees, carrier-grade SLAs, static IP allocations, and 24/7 proactive monitoring by our Network Operations Center (NOC).

Technical

4 Questions

We accept all standard digital payment modes including UPI (Google Pay, PhonePe, Paytm), Net Banking, Credit/Debit Cards, and auto-debit options through our online billing portal. Instant GST-compliant invoices and payment receipts are issued immediately.

You can reach our helpdesk 24/7 at +91 7386713914, landline 040-35602761, or via email at info@wavexconnect.com. For physical cable breaks or line faults, our rapid-response field engineering team is dispatched immediately.

Subscribers can log into the WaveX Connect Customer Portal anytime to check current plan status, view detailed usage history, and download GST tax invoices.

Check the LEDs on your router/ONT. If the 'PON' LED is off or the 'LOS' LED is flashing red, there may be a physical optical line cut. Please reboot the router once. If the issue persists, contact our helpline at +91 7386713914 for instant resolution.

WaveX Connect is a premier telecom infrastructure and high-speed broadband provider empanelled with BSNL. We specialize in Optical Fiber Cable (OFC) laying, telecom tower construction, enterprise leased lines, and FTTH high-speed internet deployments across Telangana, Uttar Pradesh, and nationwide.

Our Corporate Headquarters is located at Banjara Hills, Hyderabad, Telangana (8-2-365/7/2/A Devarakonda, Basti Road no.5). Our Northern Regional Branch Office is located at Vill-Kauchiha, District Gonda, Uttar Pradesh (PIN 271403). For inquiries, call +91 7386713914 or email info@wavexconnect.com.

As an official BSNL Empanelled Partner, WaveX Connect collaborates directly on public and enterprise telecom infrastructure, BharatNet fiber expansion, and high-speed FTTH delivery, adhering to strict telecommunications standards and SLA reliability.

You can apply directly through our website, reach our helpline at +91 7386713914 / 040-35602761, or send an email to info@wavexconnect.com. Our engineering team will review technical feasibility and contact you within 24 hours.

We provide symmetrical high-speed fiber broadband plans ranging from 50 Mbps up to 1 Gbps with ultra-low latency, unlimited data transfers, and a 99.9% uptime SLA, tailored for residential users, remote professionals, and corporate establishments.

Standard FTTH installation is completed within 24 to 48 hours following feasibility verification. Our certified field technicians install the optical fiber drop line, perform fusion splicing, and configure the Wi-Fi router on site.

Yes, all our high-speed broadband connections come with high-grade Gigabit Dual-Band Wi-Fi ONUs (Optical Network Units supporting 2.4 GHz & 5 GHz) for seamless coverage and top speeds across all devices.

Yes, you can upgrade or modify your internet plan anytime by logging into the customer portal or calling customer support. Upgrades take effect immediately.

Our high-speed fiber broadband plans feature truly unlimited data without post-limit speed throttling, giving you worry-free connectivity for 4K streaming, gaming, and heavy file transfers.

We execute complete turnkey telecom EPC projects including Trenching, Horizontal Directional Drilling (HDD), Optical Fiber Cable (OFC) blowing and splicing, OTDR testing, Telecom Tower Erection (GBT/GBM), solar power backup setups, and BharatNet Phase II & III rollouts.

All our optical fiber deployments follow strict Department of Telecommunications (DoT) and Telecommunication Engineering Centre (TEC) specifications. We use armored cables, standardized burial depths, electronic route markers, and precision fusion splicing (<0.02 dB loss) with full OTDR report validation.

Yes, we provide 1:1 dedicated, uncompressed symmetrical Internet Leased Lines with 99.95% uptime guarantees, carrier-grade SLAs, static IP allocations, and 24/7 proactive monitoring by our Network Operations Center (NOC).

We accept all standard digital payment modes including UPI (Google Pay, PhonePe, Paytm), Net Banking, Credit/Debit Cards, and auto-debit options through our online billing portal. Instant GST-compliant invoices and payment receipts are issued immediately.

You can reach our helpdesk 24/7 at +91 7386713914, landline 040-35602761, or via email at info@wavexconnect.com. For physical cable breaks or line faults, our rapid-response field engineering team is dispatched immediately.

Subscribers can log into the WaveX Connect Customer Portal anytime to check current plan status, view detailed usage history, and download GST tax invoices.

Check the LEDs on your router/ONT. If the 'PON' LED is off or the 'LOS' LED is flashing red, there may be a physical optical line cut. Please reboot the router once. If the issue persists, contact our helpline at +91 7386713914 for instant resolution.

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